VIEW ONLY
Support Mode - Customer Repairs (View Only)
Dashboard
Live
Ticket
Device / ID
Type
Status
Assigned To
Created
Ticket
Device / ID
Type
Status
Created
Ticket
Device / ID
Type
Status
Created
Ticket
Device / ID
Type
Outcome
Work Done
Closed
In Transit
Closed repairs with a package still on its way back to the customer. Drops off this list automatically once marked Delivered, or after 7 days either way — full history stays in Completed Repairs.
Ticket
Device / ID
Carrier
Status
Est. Delivery
Customer Repairs
View-only access. You can see repair details but cannot edit.
Ticket
Device / ZD ID
Status
Outcome
Date
Staff Performance
Repair counts and activity per employee
Top Issues Reported
Most common issue categories, broken down by device size. Grouped by keyword match on the issue description.
Ask about repair counts, device issues, android versions, and shipment status - answered from the repair data currently loaded. No customer contact info is sent.
Employee Management
Manage staff accounts and permissions
Returns Intake
Scan each device as it comes in — the log saves instantly.
0 scanned this session
Source: —
Ready to Scan
The scanner types the serial and presses Enter — nothing to click
Waiting for the first scan…
Parts Inventory
Screens, motherboards, and other Athan Frame parts - by size, year, and firmware
Technician Access
No technicians yet.
System
App VersionWhich build of the app this browser is currently running - check here after a deploy to confirm you're on the latest version
Last sign-inWhere the time went the last time someone signed in on this browser. Nearly all of it is waiting on the database, so if signing in feels slow this says which step is slow rather than leaving it to guesswork.
—
Sign out when idleSigns this browser out after a spell with no mouse or keyboard, so the desk display is not left open to whoever walks past. Set per device, not per person — this machine only. A warning appears a minute before.
Reset All DataPermanently delete all repairs, activity logs, and employees from the cloud
Contact Support
Areeb QureshiQuestions, bugs, access requests, anything DTR-related - reach out any time.
Email Areeb